About Our Hospital

• Why do you have password-protected areas on your website?
• How do I get the clinic password needed to register on your website?
• I forgot my client password, what do I do?
• What are your hours of operation?
• What do I do in the case of an emergency? What if your hospital isn’t open?
• Where is your hospital located?
• Can I tour your hospital or boarding facility?
• What vaccines are needed for my pet to be boarded, bathed or groomed at your facility?
• At what age can my dog or cat be spayed or neutered?
• Why must my dog have a heartworm screening yearly even if he is on heartworm prevention year round?
• Why can’t I get a prescription refilled if my pet has not been examined by the doctor in the last year or has not had a blood test recently?
• What is your payment policy?

Our professional governing body requires that we have a veterinary client relationship with individuals before communicating certain information to them. These are the areas on our website that are accessible only to clients of our hospital and require you to enter your client password.

If you are a client of our hospital, you may obtain our clinic password by stopping in or calling our hospital at 678-445-1111. Our staff will confirm your association as a client and provide you with the password.

If you have forgotten your client password just call our hospital at 678-445-1111 and ask to speak to our website administrator. Once you are confirmed to be a client of our hospital, you will be asked to select a new password and it will be entered in our system immediately. If our website administrator is not available, you may leave a message and your call will be returned as soon as possible.

Our business hours are Monday through Friday 7:30am - 7:00pm, and Saturday 8:00am - 2:00pm. We are closed on Sundays and major holidays. For more detailed information, please visit the Our Hours section of our website.

For information on making an appointment, please visit the Appointment Process section of our website.

If you have an emergency with your pet during our business hours, please call us prior to bringing your pet or while you are on the way. This allows us to assist you with basic first aid if needed, as well as prepare for the arrival of your pet.

If you have an emergency after hours, please contact one of the local emergency hospitals. Visit the Emergency Process section of our website for contact information as well as directions to the emergency hospitals.

We are conveniently located on Bells Ferry Road in Woodstock, just 1 mile north of Hobgood Park. For directions and a map to our hospital, please visit the Our Location section of our website.

Absolutely! Feel free to stop in for a tour anytime during our business hours, no appointment necessary. We encourage you to come and meet our team and would be happy to answer any questions you may have.

Dogs are required to have current immunizations for Rabies, DHPP (Distemper, Parvovirus, Hepatitis and Parainfluenza), as well as Bordatella (kennel cough). They are also required to have had a negative result on a fecal/internal parasite exam within the last year.

Cats must be vaccinated against Rabies, Feline Rhinotrachetitis, Calicivirus, Chlamydia and Panleukopenia (FVRCP).

Your pet also needs to be free of external parasites. We will administer a flea and/or tick preventative if we see evidence of either.

We generally spay or neuter your dog or cat at 6 months of age. At this age, they will have completed their vaccine series and any parasite treatments, and are old enough to handle the anesthesia and surgery.

For more information on spaying and neutering, please visit the section on Surgical Services in the Services We Offer section of our website.

Left undetected and untreated, heartworm disease can lead to heart failure as well as secondary problems in the liver or kidneys. If the disease has progressed too far, treatment may not be possible. Early detection of heartworm disease is very important.

Your dog may have thrown up a dose of preventative or you may have forgotten to give a dose, at which point your dog is unprotected. Confirming your dog's status with a test every year also upholds the manufacturer's guarantee of their product, which protects your pet.

As with humans, state law prohibits us from refilling a prescription for a pet we have not examined in a year. We cannot prescribe medication for an animal we have never seen. A client-patient-veterinarian relationship must exist for the safety and well-being of your pet. We cannot diagnose over the phone and you should not want us to! Your pet's health is our primary concern and unless we have physically examined an animal it is impossible for us to determine its health status.

Certain long-term medications can adversely affect the health of your pet's inner organs. Similarly, pre-existing conditions of certain organs can adversely affect the safety of some medications for your pet. For this reason, we periodically screen your pet's blood when he or she is on certain medications. Other conditions such as thyroid disease require periodic testing of your pet's thyroid hormone levels to ensure that the current dosage is still appropriate.

We feel that it is our obligation to you and your pet to provide the most progressive medical and surgical service. The fee structure for service at an animal hospital is based on the financial demands of maintaining a professional, highly educated staff, a modern facility, and a high level of customer service.

Out of necessity, fees are structured to support this type of service. Payments are due at the time of service to avoid a further increase in fees necessitated by maintaining a separate billing department. We do accept cash, checks, debit card, VISA, and Master Card.